Common Inquiries.
How much does an intervention cost?
Because every security breach is different, we provide custom quotes rather than "one size fits all" pricing. Once you submit a contact form, we perform a quick triage and provide a flat-rate quote. This way, you know exactly what the cost is before we begin—no hourly surprises.
How long will it take to fix my issue?
Most malware extractions and website repairs are completed within 24 to 48 hours. For emergency cases, we can often begin the recovery protocol immediately after the quote is approved.
Is the work guaranteed?
Absolutely. We don't just "remove the virus"; we harden your system. If the same infection returns within 30 days due to a failure in our security setup, we will perform a secondary intervention at no additional cost.
I'm not "tech-savvy." Can you still help?
Most of our clients are normal people who just want their tech to work again. We skip the jargon and explain everything in plain English. We handle the complex "under the hood" work so you don't have to.
Do I need to bring my computer to you?
Most software and website issues can be handled securely via remote access. If your hardware requires physical forensic work, we will provide instructions on how to securely ship or drop off your device at our Florida facility.